Rasayel blog

Live Chat vs Instant Messaging - Which one is better for your business?

Due to the convenience of live chats compared to emails or phone calls, it's no wonder they've been on the rise for a while now. However, rumor has it that there's a new sheriff in town...

5 ways social media can boost omnichannel customer service

Today's customer preferences are radically different from 20 years ago. Having a single point of contact (a physical store or a website) with customers is no longer enough.