What's new in Rasayel - August 2021

September 1, 2021

The Rasayel team has been working hard over the past month to bring you the features you've been asking for. Here's a quick rundown of the latest, hottest features! ๐Ÿ”ฅ

Assignments

The most requested feature is finally here โ€” conversation assignments. For even better collaboration, you can now assign conversations to your teammates through the conversation bar in Rasayel!

You can also filter your conversation list to view unassigned conversations, conversations assigned to only you, or conversations assigned to any of your teammates. Filtering by channel remains unchanged:

Give it a try, and let us know what you think!

Interactive WhatsApp message templates

WhatsApp is baked into the heart and soul of Rasayel, and this month we bring you interactive templates. These are complex messages that contain media headers (images, videos, documents), text, and buttons, allowing you to provide your customers with the best experience possible.

Sending an interactive message template in Rasayel is a breeze:

Here's how that might look like when you send it to a contact:

It even comes with a full-featured template builder, which you can use to submit templates to WhatsApp for approval:

To learn more about interactive templates and how to create them, check out this blog post: How to craft interactive templates

Desktop notifications

Desktop notifications are now available! Make sure you enable browser notifications to be able to receive these. You can set your settings by clicking on Notifications from the main sidebar:

Saved replies

With saved replies, you can save a list of common responses that you can send to your contacts with ease, and share with your entire team:

To create a new saved reply, simply type in the message you'd like to save, and select the "save" icon in the corner:

Message reactions

Reactions to messages on Instagram now appear within the Rasayel inbox:

Message editing

Some channels, such as Telegram, support message editing. When a message that you received is edited by your contact, it is now updated in Rasayel:

That's it!

That's all for this month's round-up. We hope you enjoy these new features, and we look forward to your feedback! ๐Ÿ˜