Game-changing insights from your WhatsApp conversations
Rasayel's reporting improves customer happiness and helps you make better decisions.
Game-changing insights from your WhatsApp conversations
Rasayel's reporting improves customer happiness and helps you make better decisions.
Game-changing insights from your WhatsApp conversations
Rasayel's reporting improves customer happiness and helps you make better decisions.
Customer conversations
Track KPIs to see how well your agents handle customer conversations:
Conversation volume
Resolution success rate
First response time
Average conversation duration
Use this data to improve the customer experience. For example, using our powerful automation tools to speed up resolutions or provide richer customer context.
Analytics help improve overall support quality, customer retention and CSAT scores.
Customer conversations
Track KPIs to see how well your agents handle customer conversations:
Conversation volume
Resolution success rate
First response time
Average conversation duration
Use this data to improve the customer experience. For example, using our powerful automation tools to speed up resolutions or provide richer customer context.
Analytics help improve overall support quality, customer retention and CSAT scores.
Customer conversations
Track KPIs to see how well your agents handle customer conversations:
Conversation volume
Resolution success rate
First response time
Average conversation duration
Use this data to improve the customer experience. For example, using our powerful automation tools to speed up resolutions or provide richer customer context.
Analytics help improve overall support quality, customer retention and CSAT scores.
"90% of our deals are closed on WhatsApp thanks to Rasayel"
Enrique Alvarez
Medesk
Message reports
Get clarity on the overall message activity between your teams and customers:
1. Total messages
2. Inbound vs outbound
3. Filter by message type
This simple functionality lets you understand how customers interact with your brand and what to optimize for.
Message reports
Get clarity on the overall message activity between your teams and customers:
1. Total messages
2. Inbound vs outbound
3. Filter by message type
This simple functionality lets you understand how customers interact with your brand and what to optimize for.
Message reports
Get clarity on the overall message activity between your teams and customers:
1. Total messages
2. Inbound vs outbound
3. Filter by message type
This simple functionality lets you understand how customers interact with your brand and what to optimize for.
Agent reports
Make agent agent performance transparent by monitoring relevant KPIs:
1. Conversation load
2. Resolution success
3. Average conversation duration
4. Conversations “snoozed” or awaiting response
Use these insights to identify highly productive members or support performance evaluations. Remember that agent success is directly tied to customer success. Nurture your agents and they’ll look after your customers!
Agent reports
Make agent agent performance transparent by monitoring relevant KPIs:
1. Conversation load
2. Resolution success
3. Average conversation duration
4. Conversations “snoozed” or awaiting response
Use these insights to identify highly productive members or support performance evaluations. Remember that agent success is directly tied to customer success. Nurture your agents and they’ll look after your customers!
Agent reports
Make agent agent performance transparent by monitoring relevant KPIs:
1. Conversation load
2. Resolution success
3. Average conversation duration
4. Conversations “snoozed” or awaiting response
Use these insights to identify highly productive members or support performance evaluations. Remember that agent success is directly tied to customer success. Nurture your agents and they’ll look after your customers!
The most valuable benefit is how much we can automate
Saad ElMobarak
CTO - Qoyod
Curious yet?
Try by yourself.
Free 7-day trial
No credit card needed
Free migration
Free support
Let’s find the best option for YOU
*
POPULAR
Schedule a call.
A member of our team will be there to answer any questions you have.
Curious yet?
Try by yourself.
Free 7-day trial
No credit card needed
Free migration
Free support
POPULAR
Schedule a call.
A member of our team will be there to answer any questions you have.
Curious yet?
Try by yourself.
Free 7-day trial
No credit card needed
Free migration
Free support
Let’s find the best option for YOU
*
POPULAR
Schedule a call.
A member of our team will be there to answer any questions you have.